Q: 如果錯過取餐時間怎麼辦？ / What if I miss the pickup window?

• • 為了確保食品安全與新鮮度，若您無法在指定時間內取餐，請務必 提前至少 4 小時 聯絡我們。若無故未出現 (No-show)，恕無法退款或補做，餐點將會被處理掉。

  • Due to food safety and freshness concerns, if you cannot make the pickup time, please contact us at least 4 hours in advance. "No-shows" are non-refundable, and the food will be disposed of.

Q: 餐點是熱的還是冷的？ / Is the food hot or cold?

• • 為了讓您在家能享受到最佳風味，我們的餐點將以 冷藏 (Chilled) 形式提供（除了部分現做品項）。我們會附上詳細的 加熱指南 (Reheating Instructions)，簡單覆熱後即可還原美味！

  • To ensure the best quality, our dishes are served chilled (unless specified otherwise) with easy-to-follow reheating instructions included. 

Q: 付款時間？ / When do I pay?

• • 收到訂單確認信後，請於 24 小時內完成付款以保留您的訂單。

  • Please complete payment via Venmo/Zelle within 24 hours of receiving the order confirmation email to secure your order.